Privacy Notice

1. Who We Are

HopeRing provides safety, independence, and assistive technology solutions designed to support older Australians, NDIS participants, families, and care providers.

If you have any questions about this Privacy Notice, please contact us using the details at the end of this notice.

2. Information We Collect

We may collect personal information in the following ways:

Information You Provide to Us

When you interact with us, we may collect information such as:

• full name;
• email address;
• phone number;
• postal address;
• organisation or provider details;
• enquiry details;
• product interest information;
• support needs or service preferences; and
• information provided through forms, bookings, demos, or contact requests.

Information Collected Automatically

When you use our Website, we may automatically collect:

• IP address;
• browser type;
• device information;
• pages visited;
• time spent on pages;
• referral sources;
• Website interactions; and
• approximate location data.

Sensitive Information

Where relevant and with appropriate consent, we may receive limited information relating to accessibility, mobility, support needs, or disability requirements to help determine suitable solutions.

We only collect sensitive information where reasonably necessary and permitted by law.

3. How We Use Information

We may use your information to:

• respond to enquiries;
• arrange product demonstrations or consultations;
• provide product or service information;
• improve customer experience;
• personalise communications;
• process purchases or service requests;
• provide support services;
• improve our Website and technology;
• meet legal and regulatory obligations;
• prevent fraud or misuse; and
• communicate updates, offers, or relevant news (you may opt out anytime).

4. How We Share Information

We do not sell personal information.

We may share information with trusted third parties where necessary, including:

• technology and hosting providers;
• payment processors;
• delivery and logistics partners;
• customer support systems;
• marketing service providers;
• professional advisers;
• regulators or authorities where legally required; and
• approved family members, carers, coordinators, or providers where authorised by you.

All third parties are expected to handle information securely and only for authorised purposes.

5. Seniors, Disability & Care-Related Privacy

We understand some customers may rely on carers, guardians, nominees, family members, or support coordinators.

Where authorised, we may communicate with nominated representatives on your behalf. We take reasonable steps to confirm authority before sharing personal information.

Where required, consent may be obtained from guardians, nominees, or legally authorised representatives.

6. Cookies & Analytics

Our Website may use cookies and similar technologies to:

• improve site functionality;
• understand traffic and performance;
• remember preferences; and
• improve marketing relevance.

You may disable cookies through your browser settings, though some Website features may not function correctly.

7. Data Security

We take reasonable technical and organisational measures to protect personal information, including:

• secure hosting environments;
• access controls;
• encryption where appropriate;
• staff confidentiality obligations; and
• monitoring and security practices.

While no system is completely risk-free, we work to maintain strong safeguards.

8. Storage & Overseas Processing

Some technology providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in line with applicable privacy laws.

9. Access & Correction

You may request access to personal information we hold about you and request corrections if information is inaccurate or outdated.

To make a request, contact us using the details below.

10. Marketing Choices

If you receive marketing communications from us, you may opt out at any time by:

• clicking unsubscribe in emails;
• replying STOP to SMS (if applicable); or
• contacting us directly.

We may still send service-related or transactional communications where necessary.

11. Retention

We retain information only as long as reasonably necessary for business, legal, support, or compliance purposes.

When no longer required, information is securely deleted or de-identified where practical.

12. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

13. Changes to This Notice

We may update this Privacy Notice from time to time. Updated versions will be posted on our Website with a revised effective date.

14. Contact Us

If you have questions, requests, or privacy concerns, please contact:

Cyterx Pty Ltd trading as HOPE Ring
Website: hopering.com.au
Email: hello@hopering.com.au