Refund Policy

Full-payment Batch 2 preorders

You may cancel a full-payment preorder before your HOPE ring is dispatched and receive a full refund of the amount paid. Sizing-kit dispatch or delivery does not count as ring dispatch. Email hello@hopering.com.au with your order reference and purchase email.

Refunds go to the original payment method. For a reservation completed by direct payment, this includes both the credited deposit and the balance payment. The deposit is credited once, not added to the A$499 device total.

For purchases paid by a funding source, refunds of the funded payment go back to that payer under the applicable funding arrangement. The customer's A$5 deposit is refunded separately once the full funded purchase is paid. Funding approval alone does not trigger that refund.

After ring dispatch, the faulty-product and consumer-guarantee rights below continue to apply. Package protection claims and manufacturing-defect claims are separate; see the protection terms and warranty terms.

1. $5 Reservation Deposit

The $5 AUD payment secures a position in the HOPE Ring B reservation list. It is not payment of the full product price.

You may cancel your reservation before your ring ships and request a refund of the $5 reservation deposit.

If HopeRing cancels your reservation or cannot supply the reserved product, we will refund the reservation deposit to the original payment method.

2. Support at Home and NDIS Reservations

If your HOPE purchase is approved and paid through an eligible Support at Home or NDIS funding source, HopeRing will refund the $5 reservation deposit to your original payment method.

Funding approval is not guaranteed. Eligibility, available budget, assessment, provider approval, plan management, and relevant program rules remain the responsibility of the customer and the applicable funding body or provider.

3. Direct-Pay Reservations

If you pay for HOPE directly, the A$5 reservation deposit is credited toward the A$499 HOPE Ring B price, leaving A$494 due within 10 days of paying the reservation. Confirm your size and complete your order after the free sizing kit arrives. Contact HOPE if your kit has not arrived in time. Payment timing for NDIS and Support at Home funding may vary.

If you cancel before the ring ships, you may instead request a refund of the $5 reservation deposit.

4. Sizing Kits

Your A$5 reservation includes a free physical sizing kit. We send it first so you can confirm your ring size and complete your order after it arrives. All advertised reservation benefits are included. Earlier customers retain their previously promised benefits.

A sizing-kit delivery does not start the ring's warranty or protection period and does not remove the right to cancel the ring preorder before ring dispatch.

5. Products with a Problem

HopeRing products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. If a product has a minor problem, HopeRing may provide a repair within a reasonable time. Other remedies may apply where required by law.

We may ask for proof of purchase and may assess the product before providing a remedy. Original packaging is not required when you are exercising rights relating to a faulty product.

6. Change-of-Mind Returns

Australian Consumer Law does not generally require a refund where you simply change your mind.

HopeRing may accept a change-of-mind product return at its discretion where:

• the product is unused, undamaged, and in resalable condition;
• the product is returned with its original packaging and included accessories;
• you provide proof of purchase; and
• HopeRing approves the return before it is sent.

Any approved change-of-mind return shipping cost is the customer’s responsibility. This does not affect rights relating to faulty products.

7. Return Shipping for Faulty Products

Customers are generally responsible for returning products that can be posted or easily returned.

If HopeRing confirms that a product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs where required by law. Please keep postage or transport receipts.

8. Refund Method and Timing

Approved refunds are returned to the original payment method wherever possible.

HopeRing will initiate an approved refund promptly. The time for funds to appear may vary depending on your bank, card issuer, payment provider, or funding arrangement.

9. How to Request a Cancellation, Return, or Refund

Email hello@hopering.com.au and include:

• your full name;
• the email address used for the reservation or purchase;
• your reservation or order reference, if available;
• the reason for your request; and
• photos or other details if the product has a problem.

Please do not return a product until HopeRing provides return instructions.

10. Contact Us

Cyterx Pty Ltd trading as HOPE Ring
Postal address: Unit 8/67 Palmerston Cres, South Melbourne VIC 3205
Email: hello@hopering.com.au
Website: hopering.com.au